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Importing FB data: frequent problems in NodeXL Pro

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Dear all,
I have some trouble in importing data from Facebook fan pages. NodeXL Pro seems to go through the 8 steps, but when it comes to preparing the worksheet, the program stops working or (in some cases) displays an exception error.
Please help.
Thanks.

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arber wrote Jan 18, 2016 at 1:39 PM

Hello,

it looks like you are trying to download a big network and the exception is thrown because Excel can not handle it. Do you have a 32-bit Office version? What I suggest is to try and download less data or if you have a 32-bit Office version, install the 64-bit version (this is possible only if you also have a 64-bit Windows).

Regards,
Arber