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Trouble installing pro-version

description

Greetings! Happy New Year! I bought the pro version last month. I was able to install it, but it would not work properly. I then uninstalled it and tried to reinstall. But it won't install. My computer shows different error messages at different times. I then installed the free version. That one is working. Need help installing my pro-version. Thank you.

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arber wrote Jan 11, 2016 at 2:17 PM

Hello,

can you please share a screen shot of the error message(s) you are getting while installing/using NodeXL Pro?

Regards,
Arber

hellowyousuf wrote Jan 13, 2016 at 4:50 AM

I have been finally able to install it following the suggestions I got online. I now can work on the networks i downloaded previously. However, it looks like there is no NodeXL file in my program files folder. I don't see it at the start menu. When I try to reinstall it, my computer says it has already been installed.

arber wrote Jan 13, 2016 at 1:11 PM

Hello,

NodeXL installs on the AppData on local user's account. What version of windows are you using? Please refer to this thread if you are using Windows 10 https://nodexl.codeplex.com/discussions/649818

Regards,
Arber