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Can not uninstall basic to upgrade to pro


I tried to upgrade to pro and was met with the error message

************** Exception Text **************
System.Deployment.Application.DeploymentException: Unable to install this application because an application with the same identity is already installed. To install this application, either modify the manifest version for this application or uninstall the preexisting application.
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.DownloadAddIn(TimeSpan timeout)
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()

I have tried everything to remove the basic software off the computer, it is worse than a computer virus!
Can you please tell me how I should get this thing off my PC


MarkJR wrote Nov 14, 2015 at 3:56 AM

I get the same error message so I would also appreciate an answer to this problem.

MarkJR wrote Nov 14, 2015 at 7:16 AM

Hi titsalina.

I emailed and got following reply which worked:

_Some users have an issue that blocks install of NodeXL. This issue can be resolved - please go to the following path before installing NodeXL:


You should see two folders: one named Data and another folder with a strange name, that is where the old NodeXL is stored.

Please delete the folder with the strange name and try reinstalling NodeX_L

titsalina wrote Nov 16, 2015 at 1:44 PM

cheers love :)
it worked