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First time running error

description

I'm attempting to run NodeXL for the first time and get the following error:

Name: Smrf.NodeXL.ExcelTemplate
From: file:///C:/Program Files (x86)/Social Media Research Foundation/NodeXL Excel Template/Smrf.NodeXL.ExcelTemplate.vsto

************** Exception Text **************
System.Deployment.Application.DeploymentDownloadException: Downloading file:///C:/Program Files (x86)/Social Media Research Foundation/NodeXL Excel Template/Microsoft.GLEE.dll did not succeed. ---> System.UnauthorizedAccessException: Access to the path 'C:\Users\testuser\AppData\Local\Temp\4\Deployment\3A80TE5N.KVL\4D8TC2D0.4JE\Microsoft.GLEE.dll' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
   --- End of inner exception stack trace ---
   at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.DownloadAddIn(TimeSpan timeout)
   at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()
C:/Program Files (x86)/Social Media Research Foundation/NodeXL Excel Template/Microsoft.GLEE.dll does exist, so I'm not sure what its really complaining about.

comments

tcap479 wrote Feb 6, 2013 at 3:03 AM

How are you starting NodeXL? Are you going to the Windows Start menu, selecting "All Programs" (or "Programs" in Windows XP), and then selecting "NodeXL"?

-- Tony

ShadRS wrote Feb 6, 2013 at 11:27 AM

I go to Start->All Programs->NodeXL->NodeXL Template

The final step is a link to the NodeXL Template residing in NodeXL's install folder:
"C:\Program Files (x86)\Social Media Research Foundation\NodeXL Excel Template\NodeXLGraph.xltx"

tcap479 wrote Feb 6, 2013 at 11:05 PM

Is your computer owned by a corporation or some other institution and managed by an IT department? I ask because several problem reports we've had that include the text "access to the path...is denied" have involved IT departments that have "locked down" their computers in a way that makes NodeXL impossible to run.

-- Tony

ShadRS wrote Feb 7, 2013 at 11:43 AM

It is a corporate computer, but I have admin rights. Do you know what particular settings cause the issue? I.e. is it something we can fix by relaxing a few settings?
Thanks,
-Shad

tcap479 wrote Feb 7, 2013 at 11:40 PM

I've tried to find such a setting and I've enlisted help from the relevant Microsoft forum, but I was not successful. There does not seem to be a simple Windows group policy setting that can be toggled to make NodeXL work. My best guess is that the problem you and several other people have run into is an unanticipated side effect of some unrelated security setting, but I have no idea which one.

I don't think I'm going to be able to fix this for you. The best advice I can offer is to install NodeXL on another computer that is not under IT control, if that is at all possible. I'm sorry you ran into this.

(We do plan to overhaul the NodeXL setup program in a way that we hope will eliminate some of the problems we've had, including these security issues, but we haven't gotten to that yet.)

-- Tony

Cafecito wrote Feb 27 at 2:45 AM

NodeXL

I get a similar error on my personal computer, which is a 64 bit Windows 7 laptop:

Name: Smrf.NodeXL.ExcelTemplate
From: file:///C:/Program Files (x86)/Social Media Research Foundation/NodeXL Excel Template/Smrf.NodeXL.ExcelTemplate.vsto

************** Exception Text **************
System.UnauthorizedAccessException: Access to the path 'C:\Users\Curt\AppData\Local\Temp\Deployment\A6W9LK70.Y7K' is denied.
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.GetManifests(TimeSpan timeout)
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()

I have reinstalled the program three times, but to no avail. Please advise.

Thanks.

-Curt

tcap479 wrote Feb 27 at 3:57 PM

Curt:

Is your computer owned by a corporation or some other institution and managed by an IT department? I ask because several problem reports we've had that include the text "access to the path...is denied" have involved IT departments that have "locked down" their computers in a way that makes NodeXL impossible to run.

-- Tony

Cafecito wrote Feb 27 at 11:42 PM

Tony,

No, the computer is my personal computer. Hopefully, I am the only person with administrative rights to it.

It is a 64 bit Windows 7 laptop

Thank you for asking.

-Curt

tcap479 wrote Feb 28 at 5:22 PM

This has occurred on several computers, but I've never been able to pinpoint the cause or come up with a fix.

The good news is that we're about to switch to a new NodeXL setup program, a simpler version that we hope will avoid some of the problems we've run into with the old one. I can't say whether it will fix this particular problem, but it might.

We're currently beta testing the new setup program. Would you like to try it?

-- Tony

Cafecito wrote Mar 1 at 1:12 AM

Tony,

Yes, I would like to try the new setup program.

How far is it on the beta testing? If it is far enough along on the beta testing such that it will not damage my computer, then please send the download link to me.

Thank you.

-Curt

tcap479 wrote Mar 1 at 2:44 AM

Curt:

The only problems we've had so far are a few network timeouts, where a connection was lost and the setup program had to be run twice. But it is still in beta and I fully understand your wanting to keep your computer intact (personally, I never, ever install beta software of any type on my main computer), so I recommend that you wait until the upcoming release is officially out for a week or so. That will be a few weeks from now. (It will be called "NodeXL Excel Template 2014.")

-- Tony

Cafecito wrote Mar 6 at 12:27 AM

Tony,

I will trust that the new program will solve the installation problem, set a reminder to check the download page in a few weeks, and order the Analyzing Social Media Networks with NodeXL: Insights from a Connected World book now.

Thanks again.

-Curt