Excel crash when attempting to open NodeXL

Jun 19, 2016 at 6:25 AM
Edited Jun 19, 2016 at 6:27 AM
So this is it, I think I'm losing it.

Not only that I can't get a simple analysis out of a Facebook Fan Page. Link

Now I can't even start NodeXL Template Worksheet without it crashing my MS Excel.

Relevant PC detailes:
OS-Win10Pro 64Bit
MS Office 2016 64Bit

In case you were wondering there isn't a message I receive which can help me out to figure what's wrong. Was looking at the EventViwer but nothing there either, it just reckons Excel appcrash- nothing more nothing less.

I tried reinstall, restart, opening Excel first and than try to open NodeXL template form the start->all apps, but all returned with same result.

Hope you can help me out.

P.s- I can't believe I paid for something that does not work.
Jun 19, 2016 at 7:25 AM

Sorry to hear that NodeXL Pro has not installed properly on your system.

Please email directly to schedule a time to troubleshoot your issue.

Please also consider installing Team Viewer 11 prior to our session to enable remote troubleshooting.

You may want to try uninstalling NodeXL Pro from the Control Panel and then reinstalling it. Please also remove the existing License Key and copy the key from the original email back onto a local part of the file system.


Marked as answer by MarcSmith on 7/5/2016 at 7:04 PM
Jun 19, 2016 at 2:38 PM
Update: Now after a couple of hours it works again. though no changes has been made.

MarcSmith thank you for your kind response and will to help out.