problem in exporting data to GraphML File

Jan 9, 2016 at 5:20 PM

I am using NodeXL Pro, and i have a trouble exporting data to a GraphML file, after importing data from Facebook fan page. After i click export to GraphML file, it appears to me "loading" sign, and i wait so much time and nothing happens. and the program doesn't respond.
please i need a solution to this problem as soon as possible.

Jan 11, 2016 at 2:41 PM

it may be that there are too much data in your network and it might take some time to export them. If you still don't see a graphml after waiting, may I ask you to save the data as a NodeXL workbook and share it with me so we can try and debug? My e-mail address is