Bought pro version, key hasn't arrived

Nov 10, 2015 at 7:40 AM
Dear NodeXL developer,

I've bought the pro version for student licence. I read that it could take up to 2 hours for the key to be delivered. Been waiting for 2 hours and more, but it hasn't arrived.

Please help, as I'm leaving the country in 4 hours and will need NodeXL in my destination country.

Thanks,
Neny
Coordinator
Nov 11, 2015 at 8:04 PM
Hello!

We have recently upgraded the key delivery email service we initially used to email NodeXL Pro keys to users.

This new system seems to being a much better job of swiftly delivering these emails with the license keys attached.

Please let me know if these keys did not arrive, we will resend them.

If all goes according to the new design, all users will receive keys in less than a few minutes from now on.

Regards,

Marc
Nov 14, 2015 at 1:07 AM
Thanks for your help, Marc.

It is installed now and running quite well (I have problems with opening the saved version of my data -- see my other post).

Best,
Neny