Hello

Oct 14, 2015 at 9:57 PM
I‘ve tried several times to install basic version, however, finally failed.
After that, I bought a pro version. Would you please tell me when I will get the license? Cause it is for an urgent use. Thx!
Oct 14, 2015 at 10:19 PM
I have a similar problem. First I did receive the license file and after I did receive it , the license didn't work.

Paula Ribeiro
Oct 14, 2015 at 10:22 PM
Maybe the number of users is limited. Did you distribute it to many of your students?
Oct 14, 2015 at 10:36 PM
I just bought one license.
Oct 14, 2015 at 10:41 PM
Sorry to hear that. Let's wait for the staff to fix these problems umm...
Coordinator
Oct 15, 2015 at 1:17 AM
Hello,

to install NodeXL Basic follow these steps:
  1. Uninstall NodeXL
  2. Please go to the following path:
      a. C:\Users[user_profile]\AppData\Local\Apps\2.0 
      b. You should see two folders: one named Data and another folder with a strange name, that is where old NodeXL is stored. 
      c. Please delete the folder with the strange name.
  3. Download NodeXL Basic from https://nodexl.codeplex.com/releases/view/117659 and install.
When you purchase a NodeXL Pro license the license is automatically sent to you via e-mail (to the e-mail address you used to purchase the license). Please wait for some minutes and if you still don't see your e-mail check your spam folder. If you still don't see your e-mail with the license, please contact us at info@smrfoundation.org and include your transaction number and e-mail address you used to purchase your license.

Thank you for using NOdeXL Pro!

Arber