Feb 24, 2012 at 3:37 PM
Edited Feb 24, 2012 at 3:38 PM
One way that can happen is if you install NodeXL using one Windows account and then run it with another account, without using the "for everyone" option* in the NodeXL setup program. In that case, the first account will get NodeXL in its Start menu
and the second won't.
But in any case, let's try to fix the problem. Please do the following:
1. Open Windows Explorer to C:\Program Files (x86)\Social Media Research Foundation\NodeXL Excel Template.
2. Right-click the file called NodeXLGraph.xltx, drag it to your desktop, and release the mouse. In the menu that pops up, select Create Shortcuts Here. (It's important to not copy the file. You want a shortcut, not a copy.)
3. Double-click the new shortcut on your desktop. Does Excel open with a new NodeXL workbook in its window?
* For more information, see "How to install NodeXL for multiple users" at