Twitter not providing statistics

Sep 21, 2010 at 5:12 PM

[Copied from another discussion.  -- Tony]

Hi Tony,

I was using the Twitter import fine for a couple of months but since taking some time off from this over the last 1-1.5 months when I do a Twitter import (I sign in) and select to import statistics - I get all the edges / vertices but none of the Twitter statistics (I get the image file and tweet, but none of the followers information etc) - has something changed? Help please.

Many thanks as always,


Sep 21, 2010 at 5:12 PM
Edited Sep 21, 2010 at 5:14 PM


What version of NodeXL are you using?  You can tell by going to NodeXL, Help, About Microsoft NodeXL in the Excel ribbon.  I ask because earlier this summer Twitter changed the way you log into your Twitter account from NodeXL, and if you are using a NodeXL version earlier than and you enter your Twitter user name and password into NodeXL, they are ignored.

If you are indeed using an old version of NodeXL, please download the latest version from and follow the new instructions on either of the Twitter import dialog boxes.

-- Tony

Sep 26, 2010 at 11:28 AM

works a charm - thanks as always!