Uninstallation Error

Apr 7, 2010 at 10:29 PM

I'm running into some minor bugginess (nothing consistent), so I wanted to repair/uninstall and or reinstall.  However, in trying to uninstall I receive an error that access is denied to Microsoft.NodeXL.ExcelTemplateSetupClickOnceInstaller.InstallState.  When I go to C:\Program Files\Microsoft Research\Microsoft NodeXL Excel Template this file isn't even listed.

How can I uninstall the application?

Currently using v NodeXL_1.0.1.120.

Thank you for your help.

Apr 7, 2010 at 11:01 PM

I assume that you are using Control Panel to uninstall NodeXL.  Try using the original downloaded Setup.exe program instead, and select the Remove option.

Which version of Windows are you using?  If it's Vista or Windows 7, do you know if you have User Account Control turned on?

-- Tony

Apr 7, 2010 at 11:52 PM

Running Vista with User Account Control turned off.

Tried running the Setup.exe a couple of times and was then able to install/repair once.  After uninstalling, rebooting the machine, and reinstalling everything is working now.

Thank you for your help!